At 369zk, protecting the personal data of our members is a responsibility we take seriously. This Privacy Policy explains what information we collect, how we use and store it, when we may share it, and the rights you hold over your own data as a member of our platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "369zk" / "we" / "us" / "our" | The operator of the online gaming platform accessible at https://369zk.bio and all associated sub-domains and services. |
| "Member" / "you" / "your" | Any natural person who has registered an account on the 369zk platform or who browses the platform without registration. |
| "Personal Data" | Any information that directly or indirectly identifies a living natural person, including name, email address, device identifiers, IP address, financial account details, and identity documents. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure, or destruction, whether carried out automatically or manually. |
| "KYC Documents" | Identity and address verification materials submitted by a Member in connection with Know Your Customer (KYC) verification, including government-issued IDs, utility bills, and bank statements. |
| "Cookie" | A small text file placed on a Member's device by the 369zk platform for the purpose of session management, preference storage, analytics, or security monitoring. |
| "Data Controller" | 369zk, in its capacity as the entity that determines the purposes and means of processing Personal Data collected through the platform. |
| "Third-Party Processor" | An external service provider that processes Personal Data on behalf of 369zk under a data processing agreement, including payment processors, identity verification vendors, and hosting providers. |
369zk collects Personal Data from you through several channels: information you provide directly at registration or during account use; information generated automatically by your use of the platform; and information received from third-party service providers such as payment processors and identity verification vendors.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration; KYC verification |
| Contact Data | Email address, mobile number, residential address | Account registration; profile updates |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja), USDT wallet address | Deposit and withdrawal requests |
| KYC Documents | KTP / national ID, passport, SIM, utility bill, bank statement | Identity verification requests |
| Communications Data | Content of support messages, emails, live chat transcripts | Any interaction with customer support |
| Preference Data | Responsible gaming limits, notification settings, language and currency preferences | Account settings updates |
When you access the 369zk platform, our servers and analytics infrastructure automatically record certain technical data. This includes your IP address, browser type and version, operating system, device model and screen resolution, referring URL, pages viewed, links clicked, time and duration of sessions, and in-game activity logs. This data is used for security monitoring, fraud detection, platform optimization, and regulatory compliance.
369zk may receive Personal Data about you from third-party sources, including:
369zk uses your Personal Data only for legitimate, clearly defined purposes. The table below sets out the primary purposes for which we process your data and the corresponding legal basis for each activity:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity Data, Contact Data |
| Processing deposits and withdrawals | Financial Data, Identity Data |
| KYC / identity and age verification | Identity Data, KYC Documents |
| Fraud detection, AML screening, and security monitoring | Identity Data, Financial Data, Technical Data |
| Customer support and dispute resolution | Identity Data, Contact Data, Communications Data |
| Sending transactional notifications (deposit confirmations, withdrawal approvals, security alerts) | Contact Data |
| Responsible gaming monitoring (detecting problem gambling behavior) | Activity Data, Preference Data |
| Platform analytics and product improvement | Technical Data (aggregated and anonymized) |
| Regulatory reporting and compliance | Identity Data, Financial Data, KYC Documents |
| Promotional communications (bonuses, seasonal offers such as Idul Fitri promotions) | Contact Data, Preference Data — only with your consent |
369zk will never use your Personal Data for purposes that are incompatible with the purposes listed above without first notifying you and, where required, obtaining your explicit consent.
Every instance of Personal Data processing conducted by 369zk is grounded in one of the following recognized legal bases:
369zk does not sell, rent, or trade your Personal Data to any third party for marketing or commercial purposes. We may share your data only in the limited circumstances described below:
We engage carefully vetted third-party service providers to perform specific functions on our behalf. These providers act only as data processors under our instruction and are contractually prohibited from using your data for any purpose beyond the service they provide to us. Categories of third-party processors include:
369zk may disclose Personal Data to regulatory authorities, law enforcement agencies, or other government bodies where required to do so by applicable law, court order, or in connection with an investigation of suspected financial crime. In all such cases, 369zk will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted, notify you of such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of 369zk's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. In such circumstances, the acquiring entity will be required to honor the commitments made in this Privacy Policy.
Because 369zk operates in a regulated gaming environment and processes real-money transactions in Indonesian Rupiah (IDR), we are required to verify the identity of all Members before processing withdrawals. The handling of KYC Documents is subject to the following specific conditions, in addition to the general data handling principles described in this Policy:
369zk uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to protect the security of your session, and to understand how Members use the platform so we can improve it.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, load balancing, fraud detection flags | Session / up to 24 hours |
| Functional | Remembering your language preference, display settings, and responsible gaming limit configurations | Up to 12 months |
| Analytics | Aggregated, anonymized page-view and interaction data used for platform improvement; no individual profiling | Up to 24 months |
| Security | Bot detection, rate limiting, suspicious login attempt flagging | Session / up to 7 days |
Strictly necessary and security cookies cannot be disabled without impairing the core functionality of the platform, including your ability to log in and maintain a secure session. Functional and analytics cookies may be managed through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies through their privacy or security settings menus.
Note that disabling functional cookies may affect your experience on the 369zk platform, for example by resetting your saved preferences each time you visit.
369zk does not permit third-party advertising networks to place tracking cookies on the platform. We do not use cross-site behavioral profiling cookies or retargeting pixels. The platform does not serve programmatic display advertising.
369zk retains Personal Data only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by applicable law. The following retention schedules apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of active membership + 5 years post-closure | AML regulatory requirement |
| Transaction records | 5 years from transaction date | Financial record-keeping and AML compliance |
| KYC Documents | 5 years from account closure | Regulatory compliance |
| Support communications | 3 years from the date of the interaction | Dispute resolution and quality assurance |
| Technical / server logs | 90 days on hot storage; up to 1 year on archival storage | Security monitoring and fraud investigation |
| Analytics data | 24 months (aggregated and anonymized) | Platform improvement |
| Self-exclusion records | Minimum 6 years from the date of exclusion | Responsible gaming compliance |
Upon the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized so that it can no longer be linked to any individual. Deletion is carried out in accordance with NIST SP 800-88 media sanitization guidelines.
369zk implements a comprehensive, multi-layered information security program designed to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to, the following:
As a Member of 369zk, you hold the following rights with respect to your Personal Data. These rights may be exercised at any time by contacting our support team at [email protected]. We aim to respond to all data rights requests within 30 calendar days.
The 369zk platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from any person under the age of 21. Age verification is conducted as part of the KYC process for all Members.
If 369zk becomes aware that Personal Data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete or anonymize the data to the fullest extent permitted by our legal obligations, and reverse any financial transactions associated with the account.
If you are a parent or guardian and believe that a minor under your care has created an account on 369zk, please contact us immediately at [email protected]. We will treat all such reports as a high-priority compliance matter and act on them within 24 hours.
369zk's primary Member base is located in Indonesia, and we use local Indonesian banking partners for payment processing wherever possible. However, as a platform operated under an international gaming license, some of our infrastructure providers — including cloud hosting, identity verification, and analytics services — may process data in data centers located outside of Indonesia.
Where Personal Data is transferred to a jurisdiction outside of Indonesia, 369zk takes the following steps to ensure an adequate level of protection:
All data transfers involving KYC Documents are subject to additional transfer controls, including end-to-end encryption and processor-level access restrictions, as described in Clause 6.
369zk reserves the right to update or replace this Privacy Policy at any time in response to changes in applicable law, our operating practices, or the services we offer. When material changes are made to this Policy, we will notify registered Members via email and/or a prominent notice on the platform at least seven (7) days before the changes take effect.
The "Last updated" date at the top of this page will be revised to reflect the date of the most recent revision. Your continued use of the 369zk platform after the effective date of a revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms.
If you do not agree with a revised Privacy Policy, you must cease using the platform and close your account. You may also exercise your Right to Erasure as described in Clause 10 in connection with your account closure.
If you have any questions, concerns, or complaints about this Privacy Policy, about how 369zk handles your Personal Data, or if you wish to exercise any of your data rights as described in Clause 10, please contact our dedicated privacy support team using the details below:
369zk takes all privacy concerns seriously. If you are not satisfied with our response to a privacy inquiry, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction or to our international licensing body. Details of the applicable supervisory authority will be provided upon request.
Beyond our legal obligations, 369zk has made voluntary commitments to go further in protecting the privacy and security of every Member on our platform.
369zk has never sold, and will never sell, Member Personal Data to any third-party advertiser, data broker, or marketing network. Your data is used only to operate and improve the platform you signed up for — full stop.
Every byte of data traveling between your device and 369zk is protected with TLS 1.3 encryption in transit and AES-256 encryption at rest. This applies equally to your account credentials, financial data, and KYC Documents.
Access to your identity documents — including your KTP, passport, or any submitted bank statements — is restricted exclusively to authorized compliance personnel. Every access event is logged in an immutable audit trail.
You can request access to, correction of, export of, or deletion of your Personal Data at any time — simply by emailing our support team. We respond within 2 business days and fulfill all requests within 30 calendar days, at no charge to you.
369zk does not allow third-party advertising networks or retargeting platforms to place cookies on our site. The only cookies we use are strictly necessary, functional, security-oriented, and first-party analytics — nothing that follows you across the web.
In the unlikely event of a data security incident that affects your Personal Data, 369zk commits to notifying all impacted Members within 72 hours of becoming aware of the breach — well ahead of what most operators in this industry practice.
Now that you understand how 369zk safeguards your personal data, explore everything our platform has to offer — from live dealer tables and thousands of slots to comprehensive sportsbook markets covering BRI Liga 1, the EPL, Champions League, and beyond.
Have questions about your data? Visit our FAQ page or review our Responsible Gaming guide. 369zk is strictly for adults aged 21+.